Frequent questions

Once done, to modify an order, You must contact us by phone or email.

To change the shipping address, You must send us an email as urgently as possible, Well, once the order has been processed, the address cannot be changed.

We cannot ship in less than 24 hours. However, can you come to pick up your order at the pharmacy, thus saving waiting time.

While the order has not been delivered, you can make modifications to it to add more products.

Our payment gateway has the most current security measures. Our website is also validated by an independent body and has its SSL encryption certificate.

Unfortunately we cannot accept checks as a means of payment. However, you have several options such as refund, payment by card or the possibility of using pay-pal

Any product sent that is found to be defective will be collected by us at no cost to you and replaced by a product with the same characteristics in the shortest possible time..

In case of receiving a product that does not match what you have ordered, we will take care of your collection. However, the order must be perfectly closed without having broken the seal..